Privacy Policy 3star – Your Personal Data Protection

3star takes the privacy and security of every member's personal data seriously. This Privacy Policy explains in detail how we handle your personal information when you use the 3star platform, including our website, mobile app, and all related services.

By registering an account or continuing to use the 3star platform, you acknowledge that you have read and fully understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance.

This policy applies to all information we collect through the 3star platform, including information you provide directly, information collected automatically during use, and information we receive from legitimate third-party sources.

We only collect personal data that is strictly necessary for platform operations and delivering the best service to you. The following are the categories of data we collect:

We do not collect sensitive data such as medical information, religious beliefs or political views unless required by law under specific circumstances.

Your personal data is collected through various channels when you interact with the 3star platform:

• Account Registration: Information you provide directly during the registration and identity verification (KYC) process.
• Platform Usage: Data is collected automatically when you browse the 3star website or use the app, including pages visited and time spent.
• Financial Transactions: Information collected during the deposit and withdrawal process via supported payment methods.
• Communications with Us: Data collected when you contact our customer support team via live chat, email, or other channels.
• Cookies & Tracking Technologies: Cookies, web beacons and similar technologies are used to collect usage data and enhance your experience on the platform.
• Third-Party Sources: In certain cases, we may receive information from registered identity verification providers, payment providers, or fraud prevention agencies.

3star uses collected personal data solely for the following legitimate and necessary purposes:

• Create and manage your member account and ensure its security at all times.
• Process deposits, withdrawals and all other financial transactions you carry out through the platform.
• Carry out identity verification (KYC) processes to comply with anti-money laundering legal requirements.
• Deliver effective customer support and resolve any enquiries or complaints you may have.
• Send important notifications regarding your account, transactions, policy updates and security information.
• Analyse aggregate usage patterns to improve the platform and overall user experience.
• Detect and prevent fraud, money laundering and platform abuse.
• Comply with legal obligations and regulatory requirements applicable to platform operations.
• Send information about promotions and special offers, subject to your communication preferences.

3star does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share necessary information with the following parties under limited and controlled circumstances:

• Service Providers: Companies that help us operate the platform, process payments, store data, and deliver technical services — all bound by strict confidentiality agreements.
• Identity Verification Providers: We use a third-party KYC service to verify member identity and ensure compliance with legal requirements.
• Competent Authority: Law enforcement agencies, courts, or regulatory bodies when we are required to do so by law or a valid court order.
• Payment Providers: Financial institutions and payment processors required to securely handle your deposit and withdrawal transactions.

All third parties we work with are required to meet security and privacy standards equal to or exceeding our own. We do not permit them to use your data for any purpose other than what we direct.

The security of your personal data is an absolute priority for 3star. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL Encryption: All communications between your device and our servers are secured with industry-leading encryption protocols.
• Multi-Layered Firewall: Our server infrastructure is protected by a multi-layered firewall system that blocks all unauthorised access.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to detect and respond to any threats promptly.
• Regular Security Testing: We conduct regular security audits and penetration testing to identify and patch any system vulnerabilities.
• Internal Access Controls: Access to members' personal data within our team is restricted on a need-to-know basis only.

3star retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for the period required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure for audit and dispute resolution purposes.
• Financial Transaction Records: Retained for at least seven (7) years from the transaction date to comply with financial and tax legal requirements.
• KYC Records: Retained in accordance with applicable anti-money laundering legislation, typically for no less than five (5) years.
• Communication Logs: Retained for two (2) years for customer support and complaint resolution purposes.

When your personal data is no longer required, we will ensure it is securely deleted or anonymised using approved procedures, so that it cannot be recovered or re-identified.

As a data subject, you have the following rights under applicable data protection laws. 3star is committed to respecting and facilitating the exercise of these rights:

The 3star platform uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and deliver relevant content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies: Collect anonymised information about how you use the platform to help us improve its features and content.
• Functional Cookies: Save your preferences such as language, display settings and other options so you do not need to reconfigure them each time.
• Analytical Cookies: Help us understand aggregate usage patterns to make data-driven decisions for continuous platform improvement.

You can control or delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the 3star platform and your overall user experience.

3star reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this document.
• Display clear notices on the platform's home page for a reasonable period.
• Send notifications to your registered email if the changes directly affect your rights.

We encourage you to review this page periodically. Your continued use of the 3star platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is ready to assist you wholeheartedly.

• Privacy Email: [email protected]
• Live Chat: Available directly on the 3star platform, 24 hours a day
• FAQ: Visit FAQ page for quick answers to common questions

We are committed to responding to all privacy-related enquiries within 30 working days from the date of receipt. For more complex requests, we will keep you informed of the processing progress on a regular basis.